To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply send a message to our Customer Support Team using the contact form or contact us directly and request an RMA number.
Please include the following in your RMA request:
- date of your purchase
- specific item you would like to return
- reason for return
The RMA number, once received, must be written clearly on the outside of the return package.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase. Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
